Terms & Policies
About AWS Mercantile Group
Welcome to AWS Mercantile Group. Our website https://awsmercantilegroup.com showcases our catalog of products and brands available for business-to-business supply. We operate strictly as a B2B company and do not process online payments through the website.
Product Information
All product details, specifications, and images shown on our website are for general reference. While we strive to keep all information accurate and up to date, actual product availability and specifications may vary. AWS Mercantile Group reserves the right to modify or discontinue products without prior notice.
Request for Quote (RFQ)
Visitors can request a quotation directly through the website by submitting their contact information (such as name, company, phone number, and email). Once a request is received, our sales team will contact the requester to confirm details, pricing, and delivery timelines.
Submitting a quote request does not create a purchase order or contract. A formal quotation and confirmation will be sent separately through our sales representatives.
Orders & Payments
AWS Mercantile Group does not accept online card payments or instant checkout transactions. All payments are handled through our standard B2B invoicing and offline payment process once a quotation is accepted and confirmed by both parties.
Payment terms, order confirmation, and delivery timelines will be clearly stated in your official quotation or invoice.
Delivery & Shipping
Delivery options, timelines, and associated costs vary depending on order size, product type, and destination. These details will be communicated with every approved quotation. We work with reliable logistics partners to ensure timely and safe delivery of goods.
AWS Mercantile Group is not liable for delays caused by third-party shipping services, customs clearance, or circumstances beyond our control.
Returns & Replacements
As a B2B supplier, returns are accepted only for defective or incorrect products as per our agreement at the time of sale. Any claim for replacement or return must be raised within the period specified in the quotation or invoice. Products must be unused and in original packaging.
Privacy Policy
We value your privacy. When you submit a quote request or contact form, we collect the information you provide (such as name, company name, email, phone number, and message) for the sole purpose of responding to your inquiry.
We do not sell, rent, or trade your information with third parties. Your data is used only for communication and order-related correspondence.
Basic analytical data may be collected (such as device type, browser, and general location) to improve site performance and usability. This information does not personally identify you.
Cookies
Our website may use basic cookies for functionality and performance monitoring. You can choose to disable cookies in your browser settings without affecting your access to our catalog or request-for-quote functionality.
Data Security
All submitted information is transmitted via secure methods. We take reasonable measures to protect personal and business data from unauthorized access or misuse. However, AWS Mercantile Group cannot guarantee absolute data security across the internet.
Updates to These Terms
We may update our Terms and Policies occasionally to reflect business or legal changes. Any updates will be posted on this page with a revised date.
Last updated: October 2025 | © AWS Mercantile Group. All rights reserved.